FAQs
What types of firewood do you sell?
We offer a variety of firewood types, including hardwoods like oak, maple, and hickory, as well as softwoods such as pine and fir. Additionally, we provide specialty options like scented firewood and CO2 neutral firewood for those looking for a unique experience.
How is the firewood processed and stored?
Our firewood is seasoned and dried to ensure optimal burning. We store it in a dry, well-ventilated area to prevent moisture buildup and maintain quality.
How can I place an order?
You can place an order directly through our website by selecting the type and quantity of firewood you want and adding it to your cart. Follow the checkout process for payment and delivery options.
Do you offer delivery?
Yes, we provide delivery services within select areas. You can enter your zip code at checkout to see if we deliver to your location.
What is your return policy?
Due to the nature of firewood, we do not accept returns. However, if there are any issues with your order, please contact our customer service, and we will do our best to assist you.
Do you provide stacking services?
Stacking services may be available in some areas for an additional fee. Please inquire during the checkout process for details.
How is the firewood packaged?
Firewood is typically sold in bulk or bundled in manageable sizes. The packaging ensures that the wood remains secure and easy to transport.
Can I choose a delivery date?
Yes, during the checkout process, you can select your preferred delivery date, subject to availability.
What payment methods do you accept?
We accept various payment methods, including major Zelle, Cashapp, Bank Transfer, Chime and other secure payment options.
How do I contact customer service?
You can reach our customer service team via the contact form on our website, through email, or by calling our dedicated support line listed in the footer of the site.
Do you offer bulk orders?
Yes, we offer bulk ordering options for both residential and commercial needs. Whether you’re stocking up for the season or managing a large event, we can provide competitive pricing and reliable service for bulk purchases.
How does your doorstep delivery service work?
Our doorstep delivery service ensures that your firewood is delivered directly to your home. Choose a convenient delivery time during checkout, and our team will handle the rest. We strive to provide timely and efficient delivery, so your firewood arrives quickly and in perfect condition.